Privacy Policy

Introduction

We take your privacy seriously and are committed to safeguarding your personal information. At Lightbeam (“Company”, “we” or “us” or “Lightbeam”) we value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our platforms. By accessing or using our platforms, you agree to this privacy policy. We may update this policy from time to time and, if we make any material changes, we will notify you when we do so.

What data do we collect?

The personal information we collect through our platforms may include:

• Information that you provide by filling in forms. This may include information provided at the time of registering to use our Website (www.lightbeam.ai), subscribing to our services, registering for newsletters, reporting a problem with our Website or services, such as your name, email, company name, address, phone number, etc.
• Records and copies of your correspondence (including e-mail addresses) when you contact us, your messages and comments you make on our forums.
• Technical information and analytics, such as browser types, usage details, and time of requests, operating system, IP addresses, information from Google Analytics and similar tools and information collected through cookies, and other tracking technologies.
• Aggregated statistical data.

How do we collect your data?

We may collect your personal information through a variety of methods including;

• Registering online for a demo or to get information about our products.
• Voluntarily completing a customer survey or providing feedback on any of our message boards or via emails.
• Collecting browser cookies when you view our website. We work closely with third parties and receive information about you from them as well. This may include third-party services such as Google Analytics, online payment processing services, and other trusted third parties.

How will we use your personal data?

Any of the information we collect from you may be used for one or more of the following purposes:

• to provide you with authorization to login and use your user account;
• to verify your identity and age;
• to maintain correct and up-to-date information about you;
• to identify you as a contracting party;
• to improve our website;
• to enable automated handling of the subscriptions;
• to otherwise be able to provide the services to you according to this policy. Legal basis for processing From the consent you provide through the use of our website.collected)

Disclosure and sharing of personal data

We may share personal data with:

• Service providers & subprocessors who help us provide the service (e.g. cloud hosts, data storage, analytics, customer support)
• Affiliates or corporate groups in connection with centralized operations
• Professional advisors (e.g. legal, audit)
• Prospective acquirers or investors in transactions (merger, acquisition, financing)
• Law enforcement, regulators, or courts where required by law or to protect rights
• Third parties as directed by you (e.g. integrations, third-party connectors) When we share data with third parties, we require appropriate contractual safeguards (e.g., data processing agreements) and limit their use to the purposes we authorize.

International transfers

Because Lightbeam may operate globally, data may be transferred across borders . Where required by applicable law, we use safeguards such as:

• Data Protection Addendums with specific data transfer clauses
• Adequacy decisions
• Encryption and other security controls We take steps to ensure that such transfers comply with applicable data protection law.

Storage and retention

Our company securely stores your data within our repositories situated globally. We retain your records in accordance with best practice guidance and we only process your personal data as long as it is necessary for the purpose it was collected for. After its purpose has been fulfilled, all information is anonymized or erased by us. Where your personal data is processed by us on the basis of your consent we will delete or anonymize your data if you withdraw your consent.

Marketing

Our company would like to send you information about our products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can click on the unsubscribe link any time.

Data Subject Rights

Our company would like to make sure you are fully aware of all of your data protection rights. Whenever we process your personal data, you have the right to withdraw your consent at any time by contacting us at: [email protected] Every user is entitled to the following rights:

• The right to access- understand and request a copy of the information we hold about you.
• The right to rectification-ask us to correct any incorrect information about you;
• The right to erasure- you have the right to request that our company erase your personal data under certain circumstances.
• The right to restrict processing-ask us to restrict the processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or we no longer need to process such data for a particular purpose
• The right to object to processing-object to the processing of your personal data where we will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
• The right to data portability- request that your personal data be moved to another controller of personal data by receiving your personal data, to the extent it has been provided by you, in an electronic format which is generally used in order to be able to transfer it to another party.
• The right not to sell your personal data- you can request us not sell your personal data to any third party or intermediary platform. If you make a request, we will respond within 30 days If you would like to exercise any of these rights, please contact us at [email protected]

Minor/children data

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 18 without parental consent. If you believe we have collected such data, please contact us for removal.

Cookies

A cookie is a text file which is downloaded to your device when you visit a website. It can help identify your device whenever you visit that website. To make the best use of our website or our platform , we would recommend you set your device or web browser to accept cookies. However, you can always choose to refuse our cookies. If you do so, you may not be able to use some portions of our website or the platform. We can use cookies to:

• analyse how websites and our platform perform.
• give you content that matches your preferences.
• help us to make sure your information is secure when using our services.
• ensure the website’s pages look consistent.

What information do we collect using cookies and other tracking technologies?

We may collect information that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information when you use our service:

• Your device, browsing actions and patterns are collected automatically as you navigate through our websites.
• Usage details, time of requests, browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies.
• Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the website.
• Information about your computer and internet connection, operating system and browser type.

The following table shows the list of cookies enabled in our website:

How to manage cookies?

You can manage your cookies in the cookie banner by either accepting all or rejecting all or customising your preferences. You can even choose not to sell your data from our banner. You can also set your browser not to accept cookies, and the website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as well.

Third Party Sharing

How do we share your information with third parties? We do not trade or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties or subcontractors hired to provide services on our behalf. This includes those who act as data processors on our behalf, acting strictly under contract. With your confidentiality and protection in mind, we will always strive to protect your data when dealing with third-party vendors and other data processors. They can only use your data in the ways specified by us. As permitted by law, we may share the information we collect from and about you with third parties as follows:

• Third Party Service Providers- Your information may be shared with or collected by third party service providers who provide us with services, including but not limited to data hosting or processing, credit card processing or processing and fulfilling purchases. We require these providers to exercise reasonable care to protect your personal information and restrict the use of your personal information to the purposes for which it was provided to them.
• Aggregate Information- We may share your information with affiliated or non-affiliated third parties on an anonymous, aggregate basis. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.

Third party links

If you find any third party and choose to navigate then in that case these third-party sites have separate independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.

How do we secure your information?

We implement technical, organizational, and physical safeguards to protect personal data, including:

• Encryption in transit and at rest
• Access controls and role-based permissions
• Monitoring, alerting, and intrusion detection
• Regular security assessments, audits, and penetration tests
• Incident response procedures While no system is completely secure, we strive to mitigate risk and respond promptly to incidents. Complaint to your concerned data protection authority If you are located in a jurisdiction with data protection laws that grant you the right to lodge a complaint you have the right to file a complaint with your local data protection authority (DPA) or supervisory authority if you believe that our processing of your personal data violates applicable law. We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority, so please contact us first at [email protected].

Changes to this privacy policy

We may update this Privacy Notice periodically to reflect changes in our practices, services, or applicable laws. This policy was last updated on 4th November 2025. For material changes, we may notify you via email or prominent notice.

Contact Us

For any questions or concerns, you can contact us in one of the following ways.

Chief Privacy Officer

Lightbeam Inc

4950 Hamilton Ave, Suite 202

San Jose, CA 95130, United States

Email us at [email protected]

Call us at +1 (650) 224 8706