About the Role
As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers.
You will be the primary technical point of contact for our customers, providing guidance, troubleshooting assistance, and proactive support to help them maximize the value of our products or services.
You will work closely with our sales, product, and engineering teams to understand customer needs, address technical challenges, and advocate for customer success.
Key Responsibilities:
- Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.
- Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.
- Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.
- Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and escalate critical issues as needed.
- Conduct regular check-ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross-selling additional products or services.
- Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.
- Assist customers, partners & sales teams in deployments, upgrades and maintenance of LightBeam stack.
- Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.
Note: Candidate should be able to provide at least 6 hrs overlap with US EST.
Requirements
Bachelor's degree in Computer Science, Engineering, or related field.Â
1-3 years of experience in a customer-facing technical role, such as customer support engineer or solutions engineer.Â
Strong technical background with experience in software development, system administration, or IT infrastructure.Â
Excellent problem-solving skills and the ability to troubleshoot technical issues independently.Â
Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.Â
Proven track record of delivering exceptional customer service and driving customer satisfaction.Â
Ability to multitask and prioritize competing demands in a fast-paced environment.Â
Experience working with SaaS products or cloud-based technologies is preferred.
Must have worked on containerized applications & be familiar with Kubernetes troubleshooting.
About the Company
At LightBeam.ai, we are building a next-gen AI-based Privacy platform. We are helping build a privacy-first world with the help of our Data Privacy Automation (DPA) solution that ties together sensitive data discovery, cataloging, and access and makes the right (sensitive) identity-centric data available to the right people and teams. With the help of the 360-degree view of the entire sprawl of sensitive data that the solution provides, we enable privacy officers to set policies to automate enforcement.
We are looking for a passionate Customer Success Engineer to help us build and evolve. This is a great opportunity to create impact, have solid learning, work with a fantastic team, and live the startup life!
Why Join LightBeam:
Come and build a secure, privacy conscious AI future for the world. We are seeking a sales engineer with a strong technical background in cloud, security, and infrastructure domains. Background in privacy enhancing technologies is a plus. Your creative technical storytelling skills will directly impact the company's trajectory, allowing you to witness your strategies come to life. This is an exceptional opportunity to make a lasting impact on LightBeam's success, and shape the greater technology landscape.
Why Avoid Joining LightBeam:
This is not your average cog-in-the-wheel role. We need someone who is ready to be the driving force behind our sales engineering initiatives, leading the way with passion and ingenuity.
What's in It for You:
- Early stage startup equity: You'll be rewarded with ownership in the company, aligning your success with LightBeam's growth.
- Competitive pay and benefits: We value our team and ensure that you're rewarded for your dedication and hard work.
- A ton to learn: Being part of LightBeam means being exposed to various aspects of company building, and gaining valuable skills in a dynamic environment.