Privacy Policy

Introduction

We take your privacy seriously and are committed to safeguarding your personal information at Lightbeam.ai (“Company”, “we” or “us” or “Lightbeam.ai”) values you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our platforms. By accessing or using our platforms, you agree to this privacy policy. We may update this policy from time to time and, if we make any material changes, we will notify you when we do so. 

What data do we collect?

The personal information we collect on or through our platforms may include:

  • Information that you provide by filling in forms. This may include information provided at the time of registering to use our Website (lightbeam.ai), subscribing to our services, registering for newsletters, reporting a problem with our Website or services, such as your name, email, company name, address, phone number, etc.

  • Records and copies of your correspondence (including e-mail addresses) when you contact us, your messages and comments you make on our forums.

  • Technical information and analytics, such as browser types, usage details, and time of requests, operating system, IP addresses, information from Google Analytics and similar tools and information collected through cookies, and other tracking technologies.

  • Aggregated statistical data.

How do we collect your data?

You directly provide our company with most of the data collected. We collect data or process data when you:

  • Register online or get associated with our product.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

We work closely with third parties and receive information about you from them as well. This may include third-party services such as Google Analytics, online payment processing services, and other trusted third parties.

How will we use your personal data?

Any of the information we collect from you may be used for one or more of the following purposes:

  • to provide you with authorisation to login and use your user account;

  • to verify your identity and age;

  • to maintain correct and up-to-date information about you;

  • to identify you as a contracting party;

  • to improve our website;

  • to enable automated handling of the subscriptions;

  • to otherwise be able to provide the Services to you according to this policy.

How do we store your data?

Our company securely stores your data within the US.

We retain your records in accordance with national best practice guidance and we only process your personal data as long as it is necessary for the purposes. After the purpose of the information has been fulfilled, all information is anonymised or erased by us.
Where your personal data is processed by us on the basis of your consent we will delete or anonymise your data if you withdraw your consent.

Marketing 

Our company would like to send you information about our products and services that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop our company from contacting you for marketing purposes. 

If you no longer wish to be contacted for marketing purposes, you can click on the unsubscribe link any time. 

Data Subject Rights

Our company would like to make sure you are fully aware of all of your data protection rights. Whenever we rely on your consent to process your personal data, you have the right to withdraw your consent at any time by contacting us at: info@lightbeam.ai

Every user is entitled to the following rights:

  • The right to access- understand and request a copy of the information we hold about you.

  • The right to rectification- ask us to correct any incorrect information about you;

  • The right to erasure- you have the right to request that our company erase your personal data under certain circumstances.

  • The right to restrict processing- ask us to restrict the processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or we no longer need to process such data for a particular purpose unless we are notable to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

  •  The right to object to processing- object to the processing of your personal data where the legal justification for our processing of your personal data is our legitimate interest. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

  •  The right to data portability- request that your personal data be moved to another controller of personal data by receiving your personal data, to the extent it has been provided by you, in an electronic format which is generally used in order to be able to transfer it to another party.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@lightbeam.ai

Cookies

A cookie is a text file which is downloaded to your device when you visit a website. It can help identify your device whenever you visit that website. To make the best use of our website or the App, we would recommend you set your device or web browser to accept cookies. However, you can always choose to refuse our cookies. If you do so, you may not be able to use some portions of our website or the App. We can use cookies to:

  • analyse how websites and apps perform and are used.

  • give you content that matches your preferences.

  • some cookies can help us to make sure your information is secure when using our services.

  • ensure the website’s pages look consistent.

What information we collect using cookies and other tracking technologies?

We may collect information that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information when you use our service:

  • Your device, browsing actions and patterns collected automatically as you navigate through our websites.

  • Usage details, time of requests, Browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies.

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.

  • Information about your computer and internet connection, operating system and browser type.

How to manage cookies?

You can set your browser not to accept cookies, and the website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as well.

How we share your information with third parties?

We do not trade or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties or subcontractors hired to provide services on our behalf.

This includes those who act as data processors on our behalf, acting strictly under contract and in accordance with Article 28 GDPR. With your confidentiality and protection in mind, we will always strive to protect your data when dealing with third-party vendors and other data processors. They can only use your data in the ways specified by us.

As permitted by law, we may share the information we collect from and about you with third parties as follows:

  • Third Party Service Providers- Your information may be shared with or collected by third party service providers who provide us with services, including but not limited to data hosting or processing, credit card processing or processing and fulfilling purchases. We require these providers to exercise reasonable care to protect your personal information and restrict the use of your personal information to the purposes for which it was provided to them.

  • Aggregate Information- We may share your information with affiliated or non-affiliated third parties on an anonymous, aggregate basis. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.

Third party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.

How do we secure your information?

We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction. Some of those measures include limiting which of our employees have access to the information on a need to know basis or to provide you with our products and services, subjecting our employees to privacy and security training, confidentiality requirements, and conducting security testing on a regular basis.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was enacted on 25th September 2021.

Contact Us

For any questions or concerns, you can contact us in one of the following ways.