About LightBeam.ai

At LightBeam, we believe data security starts with identity. We’re on a mission to radically simplify how organizations protect their most sensitive data—by linking data to the people behind it. Our AI-powered platform converges DSPM, Privacy, and Governance into a single solution that helps companies reduce breach risk, ransomware impact, and compliance penalties.

Born out of firsthand challenges at Nutanix, our founders built LightBeam to solve the problems legacy tools couldn’t: hidden shadow data, unknown data ownership, and manual privacy processes. Today, our patented Data Identity Graph maps sensitive data across structured, unstructured, and semi-structured sources, tying it to business context and identities to drive real-time, automated action.

We’re growing fast, and we’re looking for people who want to grow even faster.

The Role

The perfect candidate for this position would be an individual with 5+ years of
experience in a customer-facing SRE or DevOps engineer role or managed Security
Operations, based in the USA.
As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers.

You will be the primary technical point of contact for our customers, providing guidance,
troubleshooting assistance, and proactive support to help them maximize the value of our
products or services.
You will work closely with our sales, product, and engineering teams to understand customer
needs, address technical challenges, and advocate for customer success.

Location: USA

Key Responsibilities:

- Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.
- Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.
- Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.
- Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and escalate critical issues as needed.
- Conduct regular check-ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross-selling additional products or services.
- Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.
- Assist customers, partners & sales teams in deployments, upgrades and maintenance of LightBeam stack.
- Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or related field.
- 5-7 years of experience in a customer-facing technical role, such as customer support engineer or solutions engineer.
- Strong technical background with experience in software development, system administration, or IT infrastructure.
- Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
- Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.
- Proven track record of delivering exceptional customer service and driving customer
satisfaction.
- Ability to multitask and prioritize competing demands in a fast-paced environment.
- Experience working with SaaS products or cloud-based technologies is preferred.
- Must have worked on containerized applications & be familiar with kubernetes troubleshooting.

Why Join LightBeam?

- Get in early at a well-funded, high-growth company tackling a critical problem in cybersecurity

- Work closely with experienced founders and a top-tier GTM team

- Play a key role in shaping the future of data security, privacy, and governance

- Competitive compensation, equity, and health benefits

- Remote-first culture with a bias for action, autonomy, and excellence

Why Avoid Joining LightBeam:

This is not your average cog-in-the-wheel role. We need someone who is ready to be the driving
force behind our sales engineering initiatives, leading the way with passion and ingenuity.

What's in It for You:

- Early stage startup equity: You'll be rewarded with ownership in the company, aligning your success with LightBeam's growth.
- Competitive pay and benefits: We value our team and ensure that you're rewarded for your dedication and hard work.
- A ton to learn: Being part of LightBeam means being exposed to various aspects of company building, and gaining valuable skills in a dynamic environment.

Ready to bet on yourself? Let’s build something extraordinary—together. Apply now.

Customer Success Engineer – U.S.

About the Role